Refund policy

At Santa Clarita Railroad we are committed to ensuring your satisfaction. Please contact us for any returns or exchanges at returns@santaclaritarailroad.com.

We have a 30-day return policy from the date of purchase to request a return or exchange on defective and new unused items.

To be eligible for a refund on undamaged products, your item must be in new condition with original packaging and included brochures, promotional inserts and instruction sheets, and is subject to a 15% restocking fee plus any applicable return postage.

All returns and exchanges must receive prior approval before they will be accepted. To start a return, please contact us at returns@santaclaritarailroad.com with a reason for returning along with a photograph if the item is damaged.

Once your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted under any condition.

You can always contact us for any return or exchange questions at returns@santaclaritarailroad.com.

Bundle Sets
Items from a Pro Pak Bundle Set may be returned individually and are refunded at the current price of that item.

Damaged Items
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Return Shipping
If your item is defective, damaged or is not what you ordered, we cover return shipping. For all other returns and exchanges, return shipping is the customer’s responsibility. We recommend using a standard shipping method with tracking, such as USPS, UPS or FedEx Ground.

Original Shipping Charges
Original shipping charges are not refundable, except where the item was defective, damaged or incorrect.

Refunds
We will notify you once we’ve received your return. You’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve received your return, please contact us at returns@santaclaritarailroad.com.